Refund & Returns Policy

We want you to be confident when purchasing from PAWVA. If you change your mind, you may return your order within 14 days of receiving your item.

To be eligible for a return:

The return request must be made within 14 days of delivery
The product must be in a resalable condition
All original accessories must be included, including cables, mounts, and the supplied SIM card
The item must not be damaged, misused, modified, or incomplete

Returns that do not meet these conditions will not be accepted.

Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with this policy.

Return Shipping

Change of mind returns:
Customers are responsible for the cost of return postage.
Faulty or incorrect items:
If your item is faulty or you received an incorrect product, PAWVA will cover the cost of return postage. Please contact us before returning the item so we can arrange this.

We recommend using a tracked service for all returns. PAWVA cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method only
Refunds are processed within 7 working days of receiving the returned item
Standard delivery charges (if paid) are refundable on eligible returns
Your bank or payment provider may take additional time to reflect the refund

Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please return the original product in accordance with this policy and place a new order once your return has been approved.

If you receive a faulty or incorrect item, please contact us and we will arrange a replacement or refund as appropriate.

Non-Returnable Items

Items returned without all required accessories, including the SIM card, are not eligible for a refund and may be returned to the customer at their expense.

Device Data & SIM Security

Customers are responsible for removing personal data and unlinking the device from their account before returning it. PAWVA is not responsible for personal data remaining on returned devices.

SIM cards included with PAWVA devices must be returned with the product. Missing SIM cards will result in the return being refused.