Privacy Policy

This Privacy Policy describes how PAWVA Ltd (“PAWVA”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website www.pawva.co.uk, make a purchase, or otherwise interact with us.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: name, billing and shipping address, email address, and phone number.
Transaction Data: purchase details, payment status, and order history.
Payment Information: processed securely by Wix and its third-party payment providers. We do not store your card details.
Communications Data: information submitted via forms (e.g., contact forms, waitlist, marketing sign-up).
Technical Data: IP address, browser type, operating system, and browsing activity via cookies and analytics tools.

2. How We Use Your Information

We process your personal data for the following purposes:

To process and deliver your orders.
To provide customer support and respond to enquiries.
To send important service communications (e.g., order confirmations, updates).
To send marketing and promotional emails, where you have opted in.
To improve our website, services, and customer experience.
To comply with legal obligations.

3. Sharing Your Information

We may share your personal data with:

Service Providers: Wix (website platform), payment processors, and IT support.
Delivery Partners: Royal Mail, Parcelforce, and trusted international carriers to fulfil your orders.
Analytics & Marketing Platforms: Google Analytics, Facebook Pixel, Instagram Ads, and similar tools.
Legal Compliance: Where required by law, regulation, or court order.

We will never sell your personal information.

4. International Transfers

As we ship internationally, your information may be transferred and processed outside the UK and European Economic Area (EEA). We take reasonable steps to ensure your data is protected in line with applicable data protection laws.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

Analyse website traffic and usage patterns (Google Analytics).
Measure and improve advertising effectiveness (Facebook Pixel, Instagram Ads).
Improve site functionality and user experience.

You may disable cookies through your browser settings, though some features of our site may not function correctly.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

7. Your Rights

Under UK and EU data protection law, you have the right to:

Request access to your personal data.
Request correction or deletion of your data.
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at support@pawva.co.uk.

8. Security of Your Information

We use appropriate technical and organisational measures to protect your personal data. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may include links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of these external sites.